TERMS & SHIPPING

 

DISCLAIMER

WE RESERVE THE RIGHT TO REFUSE A GECKO SALE FOR ANY REASON, A TRANSACTION OF AN ANIMAL SHOULD BE SMOOTH, SAFE AND SECURE FOR BOTH PARTIES AND THE ANIMAL INVOLVED. ITS UNLIKELY THAT A SALE BE REFUSED BUT SOMETIMES IF CRITERIA ARN'T MET THEN A REFUSAL OF SALE CAN OCCUR.

ALL SALES ARE FINAL AND IF YOU SEND FULL PAYMENT OR A DEPOSIT YOU ARE AGREEING THAT YOU'VE READ, UNDERSTOOD AND ACCEPT ALL TERMS STATED BELOW.

A 25% DEPOSIT IS ASKED FOR ALL GECKOS THAT YOU WISH US TO HOLD FOR YOU, THIS GIVES US CONFIDENCE THAT YOU ARE COMMITTED TO THE ANIMAL AND  AVOIDS TIME WASTERS EARLY ON IN THE PROCESS.

IF YOU DO WISH TO CANCEL A FULL PAYMENT THEN AS WITH MANY REPTILE KEEPERS A REFUND WILL BE GIVEN LESS 25%. IT GOES WITHOUT SAYING IF YOU CANCEL AND HAVE MADE A DEPOSIT  THE DEPOSIT IS NON REFUNDABLE.

 

ALL OF OUR PHOTOS ARE TAKEN ON THE LATEST SMARTPHONES TO TRY AND CAPTURE AS MUCH AS WE CAN DETAIL WISE, WE DON'T ADD ANY COLOUR ALTERING ADDITIVES TO THE GECKOS DIET  NOR DO WE EDIT ANY PHOTOS, WHAT YOU SEE IS THE GECKO IN ITS TRUEST FORM. 

PLEASE CONSIDER THAT YOUR MONITORS BRIGHTNESS/QUALITY COULD AFFECT THE IMAGE YOU SEE.

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IT SHOULD BE CLEARLY ADDRESSED THAT GECKOS LABELLED  PET ONLY ARE NOT TO BE BRED DUE TO WHATEVER SPECIFIC REASON WE HAVE GIVEN.

 

SHIPPING

ALL PRICES SHOWN ON THIS SITE DO NOT INCLUDE SHIPPING COSTS, SHIPPING REPTILES CAN VARY QUITE A BIT DEPENDING ON WHERE YOU ARE LOCATED, IN GENERAL SHIPPING WITHIN THE UK IS AROUND £50 BUT COULD BE MORE. THE BEST WAY TO GET A QOUTE WOULD BE TO CONTACT US AND WE CAN THEN CONTACT THE VARIOUS COURIERS FOR A

PRICE, ONCE A GECKO HAS BEEN SOLD AND WE HAVE ARRANGED SHIPPING WE CAN THEN GIVE YOU A ESTIMATE OF WHEN THE GECKO WILL ARRIVE, THESE PREDICTIONS ARE GENERALLY QUITE GOOD.

YOUR GECKO WILL BE PACKAGED BY US SAFELY FOR ITS JOURNEY TO YOU, WE SHIP IN TEMPS BETWEEN 10 - 30C AND WHERE NEEDED WE WILL INCLUDE A HEAT PACK OR COOL PACK TO ENSURE YOUR GECKO HAS A COMFORTABLE AND SAFE JOURNEY,  IF WE FEEL THE TEMPS AT EITHER END ARE NOT CORRECT THEN WE HOLD THE RIGHT TO WAIT UNTILL ADEQUATE TEMPS ARE MET, ADDITIONALLY WE ALWAYS SAY TO MAKE SURE YOU WILL BE AVAILABLE TO TAKE IN YOUR GECKO WHEN IT ARRIVES AS THIS CAN CAUSE SERIOUS COMPLICATIONS FOR THE DELIVERY FIRM AND FOR THE GECKOS OVERALL HEALTH. AS WITH OUR OWN GECKOS WE ALWAYS ASK THAT YOU FILM THE UNBOXING OF YOUR GECKO WHEN IT ARRIVES.

THE COURIERS WE USE ALWAYS TRY THEIR BEST TO MEET DELIVERY TIMES, SOMETIMES THINGS HAPPEN THAT CANT BE AVOIDED THOUGH, THEREFORE WHEN THESE RARE OCCURRENCES  HAPPEN WE WILL ALWAYS KEEP YOU AS UP TO DATE AS WE ARE. FORTUNATELY GARGOYLES AND CRESTYS ARE GENERALLY VERY HARDY GECKOS AND CAN TAKE A SHORT DELAY IN TRANSIT, WE TAKE THIS IN TO CONSIDERATION SO BEFORE YOUR GECKO LEAVES US WE MAKE SURE IT HAS HAD EXTRA FOOD AND HYDRATION FOR THE JOURNEY.

IF YOU LIVE LOCALY TO US AND WOULD RATHER PICK UP YOUR GECKO YOURSELF THEN THATS NOT A PROBLEM, WE CAN AVOID THE SHIPPING ALL TOGETHER AND JUST ARANGE IT BETWEEN US, FOR SOME GECKOS WE MAY BE ABLE TO ARRANGE MEETING SOMEWHERE TO EXCHANGE BUT WE WOULD RATHER YOU VISIT US HERE AT GARGSHACK, HERE WE CAN SHOW YOU FIRST HAND THE PARENTS THE LIVING CONDITIONS AND ANYTHING ELSE TO SHOW YOU THAT YOUR ONLY GETTING THE BEST QUALITY WE CAN PROVIDE.

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GECKO GUARANTEE 

WHEN SHIPPING IN TEMPERATURES THAT WE DECIDE ARE SAFE FOR THE GECKO WE GUARANTEE LIVE ARRIVAL. IF THE TEMPERATURES ARE SAFE BUT YOU ARE NOT HOME TO TAKE IN YOUR GECKO AND THERE ARE THEN FURTHER DELAYS BECAUSE OF THIS  THE LIVE ARRIVAL GUARANTEE IS VOID .

WE HAVE NEVER HAD ANY PROBLEMS SHIPPING REPTILES AND THEY HAVE ALWAYS ARRIVED SAFE, BUT IN THE EVENT THAT YOU RECEIVE YOUR GECKO AND YOU BELIEVE IT IS SICK OR THERE IS A PROBLEM WITH I THEN WE REQUEST THAT YOU CONTACT US IMMEDIATELY AND WE CAN DISCUSS MATTERS FURTHER, I SAY AGAIN THAT ITS GREATLY ADVISED THAT YOU FILM THE UNBOXING OF YOUR NEW GECKO FROM SEALED BOX TO SHOWING THE GECKO ALIVE AND HEALTHY.

ALL OF OUR GECKOS ARE METICULOUSLY LOOKED AFTER AND HAVE AMAZING HEALTH, WE CHECK ALL GECKOS PRIOR TO THEM LEAVING US , IT GOES WITHOUT SAYING THAT WE WOULD NEVER SHIP A GECKO IF IT HAD ANY PROBLEM KNOWN TO US. WE GUARANTEE ALL OF OUR GECKOS HEALTH FOR A WEEK AFTER LEAVING US ,IF YOUR GECKOS HEALTH DRAMATICALLY DETERIORATES DURING THE FIRST WEEEK THEN PLEASE CONTACT US IMMEDIATELY  OUR HEALTH GUARANTEE FOR THE WEEK DOESN'T INCLUDE HEALTH LOSS DUE TO BAD HANDLING, OTHER ANIMALS CAUSING HARM NOR A INADEQUATE VIVARIUM SETUP. IF YOU NEED INFO ON GECKO CARE PLEASE VISIT THE CARE SHEET PAGE.

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IF IN THE VERY UNFORTUNATE AND UNLIKELY EVENT YOUR GECKO HAS DIED DURING SHIPPING THEN WE REQUIRE YOU TO CONTACT US IMMEDIATELY WITH PHOTOGRAPHIC/VIDEO EVIDENCE AND A REPLACEMENT OR REFUND CAN BE ARRANGED.

IF WE DECIDE ITS NECESSARY TO RETURN THE GECKO FOR VETERINARY ANALYSIS THEN SHIPPING WILL BE SORTED AT EARLIEST CONVENIENCE.